Return Policy: You may return any item for an exchange, refund, or a credit to your charge account less actual shipping and handling charges incurred by Eldridge Textile Home. All returns must be accompanied by a Return Authorization (RA) number. To obtain an RA number, please call Customer Service at 800-635-4399 between the hours of 9:30 AM and 5:30 PM EST or e-mail your request to [email protected]. Note: We do not charge a re-stocking fee. Items must be returned in their original packaging, within 30 days of delivery, with a copy of your receipt to ensure proper credit. We cannot accept returns of items that are used, laundered, soiled, or cut fabrics sold by the yard. Items that are special order are not returnable. Health regulations do not permit us to accept open packages of sheets or pillowcases for credit or refund. Ship returns prepaid and insured to the address indicated in the Return Authorization. Please write your RA number clearly on the outside of the package. Items returned without an RA number will be refused.